Alliance infotech
Telecom Services in South Delhi
alliance-infotech.com
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91 11 4051770?
Address
B-254 First Floor,Okhla Industrial Area Phase – I New Delhi – 110020, India. Okhla Industrial Area Phase-I.. P.C. 110020, South Delhi, South Delhi.What you should know about Alliance infotech
Alliance Infotech offers a completely integrated global communications and collaborations solution, contact center, digital customer engagement and an open platform that adapts to your ever-changing business environment.
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Products
UniVersus™,Alliance VoiceXchange ™,Alliance Arcane™ is the Performance Monitoring System and Alliance Ensembler™ -CRM
UniVersus™ is a unified messaging platform. With UniVersus users can now manage, synchronize and coordinate service interactions across a broad range of communication channels deal for Large Enterprises and Telecom Operators. Alliance VoiceXchange ™, a configurable call flow generator, offers a fully integrated Interactive Voice Response (IVR) product to connect your customers, databases telephones, wireless devices, and fax machines Ideal for Financial Institutions, Banks, Railways, Educational Institutions and Call centers. Alliance Arcane™ is the Performance Monitoring System, which forms a key to monitor, record, store and evaluate voice & data interactions in a Call Center. The core architecture allows for 100% recording based on various criteria, scheduling options for selective sessions. Alliance Ensembler™ is an Enterprise Relationship Management software, which provides a fully integrated package for Sales Force Automation, Customer Relationship Management, Inventory and Stock Management.
UniVersus™ is a unified messaging platform. With UniVersus users can now manage, synchronize and coordinate service interactions across a broad range of communication channels deal for Large Enterprises and Telecom Operators. Alliance VoiceXchange ™, a configurable call flow generator, offers a fully integrated Interactive Voice Response (IVR) product to connect your customers, databases telephones, wireless devices, and fax machines Ideal for Financial Institutions, Banks, Railways, Educational Institutions and Call centers. Alliance Arcane™ is the Performance Monitoring System, which forms a key to monitor, record, store and evaluate voice & data interactions in a Call Center. The core architecture allows for 100% recording based on various criteria, scheduling options for selective sessions. Alliance Ensembler™ is an Enterprise Relationship Management software, which provides a fully integrated package for Sales Force Automation, Customer Relationship Management, Inventory and Stock Management.
Services
ICMS,Helpdesk solutions,IPPBX,Call Center Solutions,Logging Solutions and Emergency Alerting System
ICMSThis System Will Allow users to register their Complaints Through any telephone at any time of the day or night using a IVRS(Interactive Voice Response System ).(The system can be interfaced with the web enabling users to log in their complaints through the internet/intranet also ). The IVR system is multi-lingual.User needs to kwon only how to use a telephone. The complaints are registered easily and quickly and the caller gets a Docket number. This is used to check the status of your complaint.View DetailsHelpdesk solutionsAlliance offers flagship and market-leading help desk solution built on Alliance UC 2000 (IPPABX) and Alliance Ensembler (CRM) which offers a unique proposition to varied industry verticals. The system is designed to deliver exceptional customer service. It provides incident, inquiry tracking, ticket generation, ticket management, escalation matrix, record management, reports and unmatched automation.View Details IPPBXAlliance IP-Xchange can be combined with traditional PBX functionality enabling businesses to use their managed internet intranet to help reduce long-distance expenses, enjoy the benefits of a single network for voice and data and advanced CTI features or be used on a pure IP system which in most cases give greater cost savings, greater mobility, and increased redundancy.View DetailsCall Center SolutionsAlliance Call Center solution has all the features of a modern call center providing inbound call handling for customer care as well as outbound for telesales and order management, technical support, directory service, debt chasing and customer follow up applications offering process based flexibility.View DetailsLogging SolutionsTo tackle the increasing security threats, the security agencies need to be equipped with cutting edge technology. Alliance Infotech provides the agencies with a proficient and resourceful voice logger capable of proactively monitoring, recording and archiving the interactions. The recorded interactions come embedded with date, time, duration and other important information in a secure encrypted format. View DetailsEmergency Alerting SystemConstant contact and instant communication are essential in building a strong security system during emergencies. And this is where the sheer capability and convenience of Audio Conferencing plays a major role.
ICMSThis System Will Allow users to register their Complaints Through any telephone at any time of the day or night using a IVRS(Interactive Voice Response System ).(The system can be interfaced with the web enabling users to log in their complaints through the internet/intranet also ). The IVR system is multi-lingual.User needs to kwon only how to use a telephone. The complaints are registered easily and quickly and the caller gets a Docket number. This is used to check the status of your complaint.View DetailsHelpdesk solutionsAlliance offers flagship and market-leading help desk solution built on Alliance UC 2000 (IPPABX) and Alliance Ensembler (CRM) which offers a unique proposition to varied industry verticals. The system is designed to deliver exceptional customer service. It provides incident, inquiry tracking, ticket generation, ticket management, escalation matrix, record management, reports and unmatched automation.View Details IPPBXAlliance IP-Xchange can be combined with traditional PBX functionality enabling businesses to use their managed internet intranet to help reduce long-distance expenses, enjoy the benefits of a single network for voice and data and advanced CTI features or be used on a pure IP system which in most cases give greater cost savings, greater mobility, and increased redundancy.View DetailsCall Center SolutionsAlliance Call Center solution has all the features of a modern call center providing inbound call handling for customer care as well as outbound for telesales and order management, technical support, directory service, debt chasing and customer follow up applications offering process based flexibility.View DetailsLogging SolutionsTo tackle the increasing security threats, the security agencies need to be equipped with cutting edge technology. Alliance Infotech provides the agencies with a proficient and resourceful voice logger capable of proactively monitoring, recording and archiving the interactions. The recorded interactions come embedded with date, time, duration and other important information in a secure encrypted format. View DetailsEmergency Alerting SystemConstant contact and instant communication are essential in building a strong security system during emergencies. And this is where the sheer capability and convenience of Audio Conferencing plays a major role.
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